You can browse the questions below to find help.
Hoist Finance are a debt purchaser specialising in helping people pay back what they owe. We’re a friendly, innovative team, creating flexible solutions to help our customers keep their financial commitments. We always strive to treat our customers in a fair and ethical way.
As of 7th December 2020, Robinson Way became Hoist Finance. Everything from Robinson Way has been transferred over to Hoist Finance who have taken over the management of your account.
No, you can use all the same payment methods as before but the company you are paying is now Hoist Finance, so you will see our new name on your bank statement.
If you have a standing order set up, you don’t need to do anything, the payment will still be made. You may however, get a notification from your bank advising you that the payee name on your standing order doesn’t match the account details. If this happens, please amend the payee name in your standing order to Hoist Finance UK Limited.
As your balance is outstanding, you need to agree a way to repay this to us. Setting up a payment plan and engaging with us about your account will prevent us from taking any further action on the balance. We typically use a wide range of collection methods and based on your circumstances, may consider legal action, home visits and requesting external Debt Collection Companies to contact customers who have not responded to us.
Yes, you can continue to use our portal to manage your account online using the same login details you set up with Robinson Way.
Yes, all you need is your Hoist Finance customer reference number, this will be the Robinson Way Customer reference number you were given along with a few personal details to register. If you can’t remember your reference number don’t worry - our online agent KAI can retrieve this for you. Our portal is easy to use and lets you manage your account whenever you want.
There will be no changes to your credit file. Hoist Finance will continue to report to the Credit Reference Agencies on a monthly basis
Registering for online access is simple and fast. You will need the following information to register:
Once we have verified your account we will ask you to set up your security credentials:
We will then send you an email with a link. The link will take you to an activation page. Once you have activated your account you will be able to login using the security information you provided
Don't worry! Hoist Finance can help you work out an affordable repayment plan that will suit your individual circumstances.
If you have registered for an online account you can use our income and expenditure calculator to work out how much you can afford to pay. You will also have the facility to set up a plan online.
If you would prefer to speak to an advisor you can call us on 0800 121 6902.
Hoist Finance has a range of payment methods available including direct debit, standing order, debit and credit card.
You can make a payment by card instantly here
Make a Payment
If you have registered for an online account you can log in and set up a payment plan. You will be asked to select a payment method as you go through the payment plan set up process.
Hoist Finance is open Monday to Friday 8am to 8.30pm and Saturdays 9am to 4pm. You can see the different ways you can contact us here.
The best thing you can do is contact us. Have a think about the reasons why you feel you don't owe anything.
If you think you've paid it, when did you pay it and who to?
Once you have all the information you need call our Freephone number 0800 121 6902 and we will help you with your query.
Simply call our Freephone telephone number 0800 121 6902 and we will be happy to help you.
Then all you have to do is pass our letter on to your appointed representative and between us, we will do the rest.
Your reference number can be found on recent correspondence we have sent to you. If you cannot find your reference number you can call us on 0800 121 6902 and once we’ve verified that you are the account holder with some quick questions we’ll tell you your reference number.
This is dependent on our clients instructions, and if we do,
it will only be taken as a last resort. We always want to
work with you to find an affordable solution to your current
situation. By logging in to your account you can make use of
our budget calculator during the journey in setting up a
payment plan. You can take your time in ensuring that the
plan is completely affordable. Remember if your situations
change at any time you can always log back in and amend your
payment amount, payment date or payment method whenever and
wherever you want.
We will always be happy to engage with you about this. Its
important to point out that now most of our customers will
be able to set up one of our new
You Pay -
This is us being totally transparent with you as to how much of
your debt we will be willing to pay in reward for you choosing
to pay your balance more quickly. This replaces the need for
settlements and aims to give you the best possible deal
dependant on your circumstances. What’s even better is that
your credit file will be reported on as fully satisfied.
Simply log in to see if you qualify for this feature. For the
few customers who due to our business rules do not qualify you
can still receive an instant decision on your settlement offer
by using our Settlement Calculator - which can be found on your
account home screen once you have logged in.
We are happy to speak with anyone, providing you provide your consent. You will either need to email us or call us providing us with your account details and the full name of the person that you would us to record as acting on your behalf.